Terms & Policy

Returns, refunds, and order policy

Thank you for purchasing a photographic print. Every print is made to order with care and precision. Please read this policy carefully before placing your order, as it outlines your rights and our commitments to you as a customer.

1. Made-to-Order Prints

All photographic prints are produced individually upon receipt of your order. Because each print is custom-made specifically for you, we are unable to accept returns or issue refunds for:

Change of mind after purchase
Incorrect size selected at the time of ordering
Colour expectations that differ from screen display (screens vary widely in colour calibration)
Orders where the buyer has approved the submitted image file

We strongly encourage you to review your order details carefully before completing your purchase. If you have any questions about a specific image, size, or finish, please contact us before ordering.

2. Damaged and Faulty Prints

We take great care in the packaging and quality control of every print. However, if your print arrives damaged or with a manufacturing defect, we will arrange a free replacement print at no cost to you.

To qualify for a replacement, you must:

Report the issue within 72 hours of confirmed delivery
Provide clear photographic evidence of the damage
Submit your claim via email with your order number in the subject line

What we will do:

Review your evidence within 3 business days
If approved, we will reprint and dispatch a replacement of the same print, size, and finish originally ordered
Replacement prints are provided only for the item originally purchased and cannot be exchanged for a different image, print, size, or product
If we have incorrectly fulfilled your order and sent a different print from the one purchased, we will replace it with the correct print at no additional cost
The replacement will be sent using the same shipping method as your original order

Please note:

To be eligible for a replacement, damage or defects must be reported within 72 hours of confirmed delivery
Approved claims will be resolved with a replacement print at no cost to the customer
Claims submitted after 72 hours of delivery may not be accepted
You do not need to return the damaged print

3. How to Submit a Damage Claim

To report a damaged or faulty print, please email us within 72 hours of delivery with the

following:

Subject line: Damage Claim - Order # [your order number]
Your full name and delivery address
A description of the damage
Clear photographs of the damaged print

We will respond within 3 business days. Claims submitted without photo evidence cannot be processed.

4. Prints Damaged in Transit

If your print is visibly damaged on arrival, we recommend:

Photographing the outer packaging before opening it
Photographing the print upon removal from packaging
Retaining all original packaging until your claim is resolved

Evidence of transit packaging damage alongside print damage strengthens your claim and helps us address quality issues with our courier.

5. Lost or Undelivered Shipments

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the courier on your behalf. If a shipment is confirmed lost by the courier, we will arrange a replacement print at no additional cost to you.

Please allow the full estimated delivery window to pass before reporting a missing order, as international shipments can occasionally experience minor delays.

6. International Customers

We ship worldwide. Please be aware of the following:

Import duties, customs fees, and local taxes are the responsibility of the buyer and are not included in the print or shipping price
We are not responsible for delays caused by customs processing in the destination country
Delivery timelines may vary significantly by country

If a shipment is refused at customs and returned to us, we are unable to offer a refund on the original shipping cost. A reshipment fee may apply if you wish to resend the order.

7. Your Consumer Rights

Nothing in this policy is intended to limit any rights that may apply under applicable consumer protection laws.

If you believe your rights under local law differ from the terms set out above, please contact us directly to discuss your situation.

8. Contact Us

For any queries relating to this policy, damage claims, or your order, please get in touch:

Email: taybelcherphotography@gmail.com
Response time: Within 3 business days

We are committed to resolving any issues fairly and promptly. Your satisfaction with our prints is important to us.